Trevor Madden's Resume
Reliant Solutions Logo

Reliant Solutions - Technical Support Analyst

 
  • Building custom Linux-based servers for clients using automation software
  • Providing telephone and remote shell support to clients in a 24/7 support environment
  • Utilize automation software Puppet to build payment solutions for clients
  • Track and catalog inventory
Florida State University College of Communication and Information HelpDesk

CCI HelpDesk: Florida State University - Support Technician

 
  • Assisting faculty with technical issues ranging from resetting passwords and creating software portal user accounts to hardware and operating system troubleshooting
  • Setting up and maintaining lab environments, both Mac and Windows-based
  • Troubleshoot network issues, software issues over TeamViewer support, and hardware issues ranging from a laptop RMA to an iMac hard drive replacement
The Children's Campaign

The Children's Campaign - System Admin and Web Development Intern

  • Supporting the staff of approximately 30 for both The Children's Campaign and Voices for Florida, a joint operation dedicated to lobbying for children
  • Maintain the server and all staff workstations in an Active Directory domain
  • Send out blast emails using Mailgun and Constant Contact
City of Tallahassee Logo

City of Tallahassee - IT Support Specialist

  • Utilized ADManager Plus to manage users, set default file paths, and reset passwords
  • Provided phone and email support to the majority of Leon County
  • Utilized a ticketing system to track and create support issues
FSU Panama City Library

FSU Panama City: Library and Learning Center - Library Assitant

  • Assisted patrons with research, technical, and general issues
  • Worked collaboratively with IT services to create tickets and get issues resolved with our 60+ workstations
  • Advised administrators in regards to technology purchases, including new laptops, projectors, chargers, and printers
Best Buy electronics

Best Buy - Computer Salesman

  • Advised customers in computer purchases and often selected a suitable fit for their particular needs
  • Had a sales quota per shift
  • Worked collaboratively with other departments and filled in around the store when needed